HELP AND SUPPORT

Thank you for using Patient Notebook.

If you need help or have questions, please feel free to contact us:

Ohio GI and Liver Institute
(513) 872-4555

But first, please take a moment to look through the FAQs below. You may find the answer to your question even faster that way! As you look through the FAQs, please keep in mind that your healthcare provider has configured Patient Notebook to its specific needs. As such, some of the options and tools listed below may not be available to you.

FREQUENTLY ASKED QUESTIONS

Why won't the system accept my debit/credit card for my payment?

Please contact us. We'll be happy to tell you what types of cards we accept and can process your payment over the phone if needed.

I have a question regarding my account and would like to discuss the charge amount, verify a previous payment, cancel a payment, or make arrangements for a payment schedule.

Please contact us to discuss the specifics of your account, process a payment, or discuss payment options.

I can't find my Account Number or Statement ID, but the screen is asking for it. What are they and why do I need them? Can I make a payment without them?

The Account Number or Statement ID may be listed on the statement you received from us.

By entering a valid Account Number and Statement ID, you'll be able to make a one-time payment that will be applied directly toward your outstanding balance due to your healthcare provider. If you don't have either your Account Number or Statement ID, try selecting the Pay Without Statement option after clicking the Make a Payment button. Enter your information and submit.

I received a message that says, "We're sorry, something has gone wrong. We're working to fix this issue as soon as possible." Have I done something wrong?

No. This message usually indicates a temporary problem with the site that the technical team is working to resolve. Please come back a little later, and you should be able to make your payment. If you continue to experience this, please contact us to make your payment through an alternate method, and to let us know about the issue so we can report it.

Can I view my account information, including my visits over the past year?

If your healthcare provider has elected to make this information available, you can view past and scheduled future visits, past statements, active payment plans and your overall balance due. The available information and possible payment options will vary from provider to provider. Please reach out to us if you need additional account information.

I tried to print my receipt, but there's something wrong with the content or it won't print. What should I do?

Please contact us to report the problem. We'll get you a receipt and report the issue so that it can be fixed.

Are there any browsers or tool bars that don't work with Patient Notebook?

Patient Notebook works with most browsers, including Internet Explorer, Firefox, Chrome, and Safari. However, if you have toolbars (such as Google, Microsoft Live, Yahoo, or Ask.com) installed in your browser, you may experience unexpected behaviors. If this happens, please try disabling or uninstalling any toolbars and see if that fixes the problem.